YMCA of Metropolitan Fort Worth
Policies & Procedures
Monthly membership fees may be put on hold for medical, travel or personal emergency reasons for 1-3 months each calendar year. Hold requests must be made 14 days in advance at any YMCA location. Request a hold on your account here.
You may cancel your YMCA membership at any time with a written 30-day notice. This notice should be completed at least 30 days prior to your next draft. Should you decide to part ways with the Y, please complete a cancellation request here.
You may need to change your membership for several different reasons: adding a child, removing a grown child, a change of address, change of bank account, etc. Should you need to change any of your membership information, please complete this form or stop by your local branch.
The YMCA utilizes an automated service to help manage payment returns. With this service, members may receive messages to update account information on the YMCA’s behalf. A $30 return fee will be added for membership payments that decline/return for insufficient funds. Because of this, please be mindful of your draft date to prevent any unwanted overdraft fees.
Should you decide to cancel your membership with the YMCA of Metropolitan Fort Worth, we will happily refund the unused portion of any membership dues paid by annual invoice or stop the automatic withdrawal from your bank account upon request.
Joining fees are non-refundable. We are unable to refund membership fees due to lack of use or non-attendance. Please monitor your monthly bank statement for discrepancies. Should you discover an error on our part and report it within 60 days, we will correct our error and refund the appropriate amount. There will be no refund of erroneous payments after 60 days.
At the Y, we are dedicated to ensuring our facilities, programs, and services are open and welcoming to all. As part of this effort, we are proud to offer our members access to YMCA facilities across the United States and Canada that participate in Nationwide Membership. This way, our members can use the Y as often as they like, making it easier to achieve their health and wellness goals.
As a Nationwide Member, you now have the added value of visiting Ys across the United States and Canada. There are a few guidelines to know and follow when you travel:
- Visit ymca.net before you travel to make sure the Y you intend to visit participates in Nationwide Membership. More than 2,600 Y locations participate.
- You must have an active full facility membership to be eligible for Nationwide Membership. Program-only participants and special memberships are not eligible for Nationwide Membership.
- Some reimbursement memberships, such as SilverSneakers and other insurance based memberships, require you to have a local membership at each individual YMCA you visit. Check with your local YMCA for details.
- On average, at least 50% of your visits must be to your Home YMCA (the local association that enrolled you and collects your membership dues).
- If you have known periods of seasonal travel (when you will not be using your Home Y at least 50% of the time or will be a resident of another area for more than 28 days), you will need to place your Home Y membership on hold or cancel it, and join the Y where you will be living for that time period. Please plan ahead, as it may take several weeks to place your account on hold.
- If you are a college student, you will need to join the YMCA where your usage is 50% or greater. Nationwide Membership is based on individual usage not the family unit. Most Ys have a young adult or college membership option or you can ask about the financial assistance program.
- Most YMCAs require a photo ID for all visitors. Please bring a photo ID with you for a seamless customer experience.
- Nationwide membership grants access to membership facilities, but may not extend to additional member benefits, such as member pricing for program participation when away from your local Y. Check with the Y you are visiting to find out full the full details of their Nationwide Membership benefits.
- You will be asked to sign a waiver when visiting other YMCA locations.
Ages 13+ may use YMCA facilities without adult supervision, unless posted otherwise. Children ages 8–12 may use designated areas of the facility provided their parent/guardian is on the premises and they have completed a facility orientation with their parent/guardian.
TRY THE Y
The YMCA of Metropolitan Fort Worth welcomes community members to come try the Y with one free guest pass. For more information or to request a guest pass, please click here.
UPDATE CONTACT INFORMATION
In this ever-changing time, we want to keep you up-to-date with information concerning our YMCA branches, programs and your account. Please log in to your online account to make sure we have your most current address, phone number and email address on file. If you do not have an account set up and you want to update your information, please complete this form and we will update your contact information.
MEMBER CODE OF CONDUCT
Using the principles of Honesty, Responsibility, Caring and Respect as a guide, we have implemented the following Code of Conduct to ensure that all who participate with the Y enjoy a safe, welcoming and comfortable environment.
We ask individuals to act in a manner that upholds these principles at all times when they are in our facility or participating in our programs. We expect those using the YMCA to behave in a way that show respect and caring for others, which includes not using any language or engaging in any action that can hurt or frighten another person or that falls below a generally accepted standard of conduct. Specifically, actions not adhering to these guidelines and are not permitted include:
- Wearing inappropriate attire. Attire must be appropriate, including swimsuits only in the pool area. Clothing with vulgar or profane writing or language is not allowed.
- Using angry or vulgar language including swearing, name-calling or shouting.
- Making physical contact with a person in any angry or threatening way.
- Engaging in sexual activity or contact with another person.
- Harassing or intimidating by words, gestures, body language or any other menacing behavior.
- Stealing or other behavior, which results in the destruction of property.
- Carrying or concealing any weapons devices or objects which may be used as a weapon.
- Using or possessing illegal chemicals or alcohol on YMCA property or in YMCA vehicles.
- Smoking. All YMCA facilities offer a smoke-free environment for those who use them.
- Any other conduct of an inappropriate, threatening or offensive nature.
Members and guests are encouraged to be responsible for their personal comfort and safety, and to ask any person whose behavior threatens their comfort to refrain from doing so.
The YMCA reserves the right to suspend or revoke program or membership privileges of members whose behavior is deemed inappropriate or detrimental to the well-being of members or staff. A member whose membership has been suspended or terminated may appeal the decision in writing to the Board of Directors.